Please find below a selection of Frequently asked questions.

1. How much will it cost to have my property managed?

Capel Homes Property Management fee will be charged as a percentage of the rental price and is payable upon the tenant signing the Tenancy Agreement. Please see our terms of business for full details.

2. How much is the tenant's deposit and what happens to it?

Typically this is 1 months’ rent and is payable upon the signing of the Tenancy Agreement. The deposit will then be registered with a tenancy deposit protection scheme. Capel Homes registers the deposit with the DPS (Deposit Protection Service).

3. What does the new deposit scheme involve and how does it protect me?

All deposits being paid by a tenant for an Assured Shorthold Tenancy are registered with a recognised deposit protection scheme within 30 days guaranteeing that any deposit disputes will be dealt with efficiently.

4. How long does it take to receive my rent once paid by the tenant?

For a long let you should receive your rent by standing order within 5 working days after the rental due date each month. The due date is typically, although not always, the date on which the tenant moved in.

5. Do I need to be present for viewings?

If your agent is accompanying all viewings and they have the access codes and keys for your property then your presence is not required.

6. What is an EPC and how long will it be valid? 

An EPC (Energy Performance Certificate) measures the energy efficiency of a property using a scale of A-G and is valid for 10 years. It is a legal requirement for landlords to have a valid EPC before their property is let. Capel Homes can arrange an EPC for you.

7. Can I enter the property to inspect the condition of the property?

This will depend on the terms of the tenancy agreement. Most written tenancy agreements allow the landlord to inspect on giving reasonable notice. Reasonable notice is usually no less than 24 hours and often requires the landlord to give the tenant notice in writing. What would not be acceptable is simply turning up and letting yourself in as this could be a breach of the tenant’s rights of quiet enjoyment.

8. What notices are served upon my tenant? 

We can serve different types of notices on your tenant, the most common are:

Section 8 notice - a notice that tells the tenant that they have 14 days to pay his rent or claim under grounds for nuisance, noise or breach of tenancy.

Section 21 notice - this is a two-month notice that tells the tenant you are ending their agreement.

9. How long does it take to get the tenant into court? 

Normally it will take 6-10 weeks to get the court order, however this can vary from court to court.

10. What happens once I get a court order?

The tenant should leave by the date set by the court (normally 14 days) if not we need to go to step 3 and apply for the bailiff.

11. How long does it take to get a bailiff? 

Normally it will take 4-6 weeks to get the bailiff to the property; you can only use the court bailiff.

12. I have let tenants move into a house without a written tenancy? do I need to issue a written tenancy? 

A written tenancy agreement is not essential for an assured short hold tenancy created after 28 February 1997. Where you do not use a written agreement, the tenant will have a fixed term for the first six months during which you will not be able to ask him to leave unless he breaches the terms of the tenancy. However, if the agreement is not in writing, proving what the terms are between the parties maybe difficult. You should always use a written tenancy agreement.

13. My tenant seems to have moved out but has left his belongings in the house, What should I do?

You should not assume that the tenant has left the property. The law is quite liberal in its interpretation of whether people have or have not moved out where property is left at a property. To be safe, if you have any doubt that the tenant has not moved out you should obtain a court order before entering the property and taking possession. There is a risk the tenant may claim against you.




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